1.When can I get the quotation?
We usually provide a quotation within 24 hours after we received detail information and design file from you.
2. Can the product be customized? What is the production cycle of the product?
Yes absolutely, we are OEM printer, we can make any design as per your requirements with the latest technology.
The production cycle depends on the quantity of order and the quality type of products. Under normal circumstances, production can be completed within 7 to 15 working days after the order is confirmed.
3. What are the delivery terms of your company?
We accept various methods such as factory delivery (EXW), Free on Board (FOB), cost and Freight (CFR), and CIF. You can choose the most convenient and cost-effective option.
4. What about the transportation costs and delivery time?
This depends on the volume of the goods, the mode of transportation (sea/air/express) and the destination port/airport you specify. We would be most grateful if you could provide relevant information so that we can accurately calculate the cost.
5. What certifications can your company provide?
We can provide SGS certification, ISO 9001 quality system certification, SLCP certificate and factory inspection reports.
6. Does it support cross-border technical support?
Our technical support team is available 24/7 to respond. We have rich on-site testing experience and can provide problem-solving solutions quickly. When necessary, engineers can go to your country to provide on-site support.
7. How long is the validity period of the offer?
The validity period of the quotation is usually 15 days, as determined by the increase in the price of raw materials in the market.
8. How to replenish vulnerable and consumable parts? How should I deal with the broken parts?
If such a situation occurs, please contact us in time. We can provide consumable parts, consumable parts and spare parts for replenishment only at a charge.
9. What are your payment terms?
Payment: After sample quality confirmed. At the beginning of cooperation, we require 100% TT advance, because it's OEM product. For repeat orders, we are happy to accept 50% deposit, 50% before shipment. Of course, we also accept payment agreements such as letters of credit.